Call Center Representative Job at The Davis Companies, Salem, NH

NWtSb3Z2Mk40WndidDlUTWVhdElFMTQ9
  • The Davis Companies
  • Salem, NH

Job Description

Join our Health Call Center Customer Service Team and make a difference. We’re looking for a Call Center Representative to be the first point of contact for callers, providing essential information and support in a fast-paced environment.

What You’ll Do:

  • Answer inbound calls promptly and courteously, ensuring a positive experience for each caller.
  • Provide non-clinical support, including conducting precertification and documenting all interactions accurately.
  • Enter demographic data into electronic databases, ensuring information is up-to-date and accurate.
  • Assist clinical staff by handling overflow calls and supporting service level standards in accordance with company policies.
  • Manage fax requests, emails, and case-building tasks to support the healthcare team and clients.
  • Make outbound follow-up calls to ensure timely processing of pre-certifications and resolve customer inquiries.

What We’re Looking For:

  • At least one year of call center customer service experience (healthcare experience preferred).
  • High school diploma or equivalent.
  • Strong communication, data entry, and problem-solving skills.
  • Ability to work in a 24/7 call center environment, including weekends, nights, and holidays as needed.

Why Join Us?

  • Meaningful work in the healthcare industry.
  • Growth and development opportunities.
  • Supportive and team-oriented environment.

Ready to take the next step in your career? Apply today!

Job Tags

Holiday work, Night shift,

Similar Jobs

Flourish In

Entry Level Marketing Associate Job at Flourish In

 ...We are seeking an enthusiastic individual to join our dynamic team as Entry-Level Marketing Associate. Take advantage of this opportunity to gain valuable hands-on experience, enhance your skills, and grow with a company that values your success. About Us We are... 

Best Days Travel

Work From Home- Hotel Reservations Agent - No Experience Needed Job at Best Days Travel

 ...Work From Home Hotel Reservations Agent (No Experience Needed) Entry-Level | 1099 Independent Contractor Are you looking for a flexible work-from-home opportunity where you can help others plan their perfect trips? As a Hotel Reservations Agent , youll assist... 

Better Talent

Housekeeper/Room Attendant Job at Better Talent

 ...guests are greeted with our warm southern hospitality, provided with clean, inviting rooms, and located conveniently close to incredible...  ...sanitize guest rooms, bathrooms, and common areas according to hotel standards Change bed linens, replace towels, and replenish... 

Insight Global

Laboratory Bio-Medical Equipment Field Service Technician Job at Insight Global

 ...Day-to-Day: This Field Service Technician will provide preventive and corrective maintenance services and repairs for various biomedical equipment and components at a local Medical Campus. This includes service and repair on centrifuges, shakers, incubators, balances... 

Friends of Guest House

Development Manager Job at Friends of Guest House

 ...profit organization that helps women successfully reenter the community from incarceration. Since 1974, we have assisted over 5,400 women...  ...Residential-to-Aftercare program continuum, Workforce & Life Development Program, and the non-residential Outreach Program. We offer...