Job Description

9 Month Contract.

******All work to be done onsite in Bend, Oregon.

$21/hr

Position Overview:

We are seeking Client Support Representatives to assist with a technical deployment project for a leading enterprise client. In this role, you will provide high-quality customer support, ensuring timely issue resolution, thorough documentation, and a seamless end client experience.

Key Responsibilities:

• Provide phone support for a technical project, assisting with task completion, inquiries, troubleshooting, and resolution.
• Maintain clear and professional communication with end clients via phone and email.
• Document all customer interactions accurately and thoroughly in the system.
• Work efficiently in a structured enterprise environment, following standard procedures and protocols.
• Collaborate with internal teams to escalate and resolve complex issues when needed.
• Stay at a computer workstation for the full duration of your shift.

Requirements:

• At least 1 year of experience in a customer support role (customer service, help desk, technical support, etc.).
• Strong verbal and written communication skills.
• Excellent documentation and organizational skills to ensure accurate tracking of client interactions.
• Comfortable working in a professional enterprise setting with a focus on high-quality service delivery.
• Ability to be at a computer full-time throughout the workday.
• No travel required for this position.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and skill development.
• A dynamic and supportive team environment.
• The chance to work on an impactful technical project with a reputable enterprise client.

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