Job Description

​ Client Care Manager

Salary: $50-$70k plus incentive bonuses, depending on skill level and experience. Full time.

PLEASE PLEASE DO NOT call the office. See application instructions at end of this post. 😊

WE’RE HIRING

A Client Care Manager to coordinate the care we provide for our clients.   In this role, we will depend on you to be the link between our caregivers and clients in consistently delivering dependable quality care that our clients can count on. This salary position will require you to be an excellent “matchmaker” - identifying and placing the right caregivers with the right clients. Responsibilities included in this role surround assessing clients’ preferences and care needs, developing and updating a comprehensive care plan, learning the merits and availability of caregiving staff (including the final interview on all caregiver applicants approved for hire), coaching/training of caregiver staff, regular connections with clients to stay updated on their wants/needs and ensure that we are exceeding their expectations, conducting regular “supervisory” visits to check in on clients wellbeing and satisfaction level. And all of this must be done with not only 100% compliance with Texas State Law but in adherence to our company policies, as we require much higher standards of ourselves because we want the best for our clients. The perfect fit truly does enjoy building rapport and relationships with people and would do so with both clients and caregivers.

WHO WE ARE

Home Helpers of Dallas, serving the Dallas Metroplex since 2006 … provides the service of in-home non-medical care - primarily to seniors (in their own homes or communities) who need assistance and/or personal care for various reasons such as old age, sickness, post-surgery recovery, disability. Home Helpers of Dallas is a growing privately owned business that has a reputation in our community for Working Together to Provide Excellence in Home Care. We are all service-hearted and like-minded and really take pride and enjoy helping our aging population so that they can remain living in their homes where they want to be! 

WHO WE’RE LOOKING FOR

A kind, confident, self-driven, and highly organized individual with a positive “warrior” spirit! The ideal candidate will be a creative problem-solver, goal-oriented, and able to build rapport quickly, all while upholding our values of Integrity, Competency, Compassion, and Dependability. Ability to smile at the rain is a definite plus. 😊

If you share our values and would enjoy being part of a team that thrives on going “above & beyond” to deliver excellence in care … then we may have an excellent opportunity for you! Home Helpers of Dallas has established a reputation for trustworthy and exceptional service and outstanding caregivers. Our caregivers are a valuable asset to our team and positively impact the lives of the elderly who need companionship and/or personal care every day.  Home Helpers of Dallas is a place where integrity, compassion and engagement with our clients and our caregivers are very important to us.  We strive for ongoing performance improvement, so innovation, enthusiasm and dedication to these goals are supported and appreciated. As a team, we take pride in doing what we do well and, in doing so, making this world a better - more caring - place! 

THE DETAILS (and the fine print)

The job description below outlines primary responsibilities, requirements, and qualifications of the Cient Care Coordination Manager

Qualifications

1. LVN (Licensed Vocational Nurse) highly preferred. (Licensed in Texas)2. Must have a high school diploma, college degree preferred

3. Must possess effective communications skills, be flexible and have the ability to guide others;

4. Prefer computer experience;

5. Customer service experience will be helpful in dealing with clients and caregivers;

6. Must be able to work in a fast paced environment, handle stress, and be flexible;

7. Maintain a professional appearance and demeanor;

8. Exceptional work ethic;

9. Great problem solving skills;

10. Be able to uphold company code of ethics which includes honesty and integrity;

11. Ability to learn company software;

12. Supervisory experience including employee coaching and counseling;

13. Ability to communicate well with people from all walks of life;

14. Ability to speak in public.

15. Ability, skillset and willingness to substitute as a caregiver and provide the care to clients, as needed.

1. Responsibilities: Conduct home assessments consultations in the homes of new client prospects;
2. Develop and update Care Plans with our software (WellSky);
3. Ensure all clients have their appropriate caregiver at their scheduled time;
4. Assist with caregiver interviews and orientations;
5. Train and Coach caregivers up to excellence;
6. Maintain updated client information in the required software – authorizations, address, phone numbers, contacts, ongoing documentation and updates, etc.;
7. Find replacement caregivers when regular staff is unavailable (vacations, illness, etc.) according to guidelines;
8. Monitor Telephony – ensure information is updated Daily for correct billing/payroll;
9. Create documented events and print end of month report by caregiver;
10. Maintain Client Files – filing, updated info, etc. according to Guidelines;
11. Follow up on Incident Reports Within 24 hours, following Guidelines;
12. Ensure Client Notebook/Folder with the Initial Care Plan/Schedule is in each client’s file;
13. Complete 90-day and annual caregiver performance appraisals;
14. Schedule meeting with caregiver to review performance;
15. Attend weekly administrative and staff meetings and trainings as requested;
16. Attend marketing events, health fairs, job fairs, etc. as requested;
17. Substitute as a caregiver and provide the care to clients, as needed.
18. Assist with organizing meetings, in-services and gatherings as needed;
19. Call client after first shift of new caregiver;
20. Call new caregiver after first shift worked and end of first week;
21. Report pertinent information to the on call coordinator; and,
22. Report need for new caregivers to staffing coordinator.
23. Conduct New Client Assessments (in home);
24. Conduct Supervisory Visits (in home and over the phone) regularly.
25. Be on “On Call Rotation” in one-week rotations (for after hours and weekend calls and solutions) with additional compensation.
26. Other duties as needed such as lending a hand to others when gone on vacation or out sick or, or, or …

THE BENEFITS WE OFFER

• At Home Helpers of Dallas, we care for our employees just as much as we care for our clients. As part of our team, you’ll enjoy comprehensive employee benefits, including:Health Insurance: Protect yourself and your family with our employee health insurance plan, including dental and vision.
• 401(k) Matching Plan: Secure your future with our employer-matching 401(k) retirement savings plan, because your long-term success matters to us!

Additionally, we value our own standards of integrity and are a company you can trust. Our staff is team-minded and come together to achieve great accomplishments regularly.

WHEN AND WHERE

Monday - Friday, 8am-5pm. (some flexibility surrounding start/end time) Located in North Dallas at 17000 Dallas Pkwy.

INTERESTED??

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APPLICATION INSTRUCTIONS

Here’s what you need to do apply for this position: Do NOT call the office. Email your resume to scott@hhdallas.com



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