Hiring - Desktop Support Analyst
Plymouth, MN - ONSITE
Compensation: $21-23/hr
Required Skills & Experience
-Two-year technical computer degree or certificate
-1 - 2 years of experience in a Call Center/Service Desk role preferred
-Minimum 1 year experience supporting various versions of Microsoft Active Directory, Microsoft Office, including Office 365 and Office 2016, Azure Active Directory, remote connectivity methodologies, and mobile devices including both iOS and Droid-based smart phones and tablets
-Experience with troubleshooting hardware issues, including (but not limited to) desktops, laptops, printers, monitors, and mobile devices
Job Description
Insight Global is seeking a Desktop Support Analyst for one of our financial clients in the Minneapolis/St Paul area. You will be required to sit onsite in Plymouth. As a Desktop Support Analyst, you will be responsible for providing excellent first level phone and email-based support to both on-site and remote users in a mixed Active Directory/Azure Active Directory environment, using Microsoft Windows-based endpoints and iOS/Android-based mobile devices. Our Desktop Support Analysts also provide guidance and support for end-users contacting the Help Desk by effectively identifying issues and resolving or escalating problems appropriately.
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