Mulberry Schools Trust is seeking a highly motivated and detail-oriented Help Desk Specialist to join our team in Boston, United States. As a Help Desk Specialist, you will be the primary point of contact for our staff and students, providing technical support and resolving hardware and software issues in a timely and professional manner.

• Respond to and resolve technical issues via phone, email, and in-person support, ensuring prompt and courteous service.
• Utilize help desk software to track, manage, and resolve technical issues, maintaining accurate records and documentation.
• Provide technical support for hardware, software, and network-related issues, troubleshooting and resolving problems efficiently.
• Collaborate with internal teams to resolve complex technical issues, escalating problems as necessary to ensure timely resolution.
• Develop and maintain technical documentation, guides, and knowledge base articles to improve support processes and user experience.
• Participate in ongoing training and professional development to stay up-to-date on emerging technologies and technical support best practices.

• High school diploma or equivalent required; associate's or bachelor's degree in Computer Science, Information Technology, or related field preferred.
• 0-2 years of experience in technical support, help desk, or related field.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Strong problem-solving and troubleshooting skills, with the ability to think critically and outside the box.
• Proficiency in help desk software and technical support tools, with the ability to quickly learn new systems and technologies.

• Competitive salary and benefits package.
• Opportunities for professional growth and development in a dynamic and supportive work environment.
• Access to ongoing training and education to stay current with emerging technologies and technical support best practices.
• A collaborative and inclusive work culture that values diversity, equity, and inclusion.