This position is responsible for managing the patient relations functions and supporting all service excellence functions for an assigned facility or campus to build and maintain mutually beneficial relationships with patients, their families, and key constituencies. Typical duties include assistance with any patient relations issues that arise while the patient is physically at the facility. These responsibilities can include initiating investigations related to complaints and providing follow-up and resolution to the needs and concerns of patients and their families relative to their patient experience. It would also include feedback and training to any employees where the issue originated to try to minimize any complaints or issues in the future. Utilizing collaborative approach, leads the complaint resolution process flow across multiple interdisciplinary departments. Maintains database of trends and patterns of system opportunities for improvements, makes recommendations, and assists with the implementation of resolutions. Provides direction and leadership to those who assist in the department's functions. This position assists with the entire patient experience, beginning with the assessment of patient needs, and including data management, program implementation, and recognition. Assists with training and education efforts of the Service Excellence philosophy with staff, patients, families, and the community.
Pay & Benefits:
About Fairbanks Memorial Hospital Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior. We have a strong patient to nurse ratio and a culture of Shared Leadership. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
Living in Fairbanks:
As the second largest city in Alaska, Fairbanks offers a unique blend of large-town amenities, breathtaking landscapes, and plenty of wide-open space, making this community one of the most special in the country. With a rich history and plentiful diversity, Fairbanks is proud to be called the Golden Heart City, and only once you visit will you understand the name to be true.
Summer activities: Midnight sun, hiking, fishing, camping, gold panning, kayaking, berry picking, rafting, rock climbing, recreational flying, community-wide festivals, live music, and events.
Winter activities: Northern lights, skiing, snowshoeing, snowmobiling, hockey, curling, ice fishing, dog mushing, ice climbing, hunting, ice art, word class hot springs, community-wide art shows, and festivals etc.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
PREFERRED QUALIFICATIONS
Foundation Health Partners is an EEO/AAP employer; q ualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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