Job Description

Position Description:

This role is the first point of contact for existing and future tenants, brokers, lenders, etc. and provides light administrative support to the Operations Department and office staff. The position also serves as a back-up to the Operations Department. Successful candidates will have excellent customer service skills, problem solving abilities, and can thrive in an often stressful, multi-tasking environment.

Key Responsibilities:

• Greet guests and clients in a professional, friendly and hospitable manner
• Professionally screen and route incoming phone calls (5 lines)
• Take messages and distribute to intended recipient when needed
• Act as back-up for the building maintenance/operations phones (3 lines)
• Receive, sort and distribute all incoming mail
• Coordinate shipments via courier, DHL or Federal Express
• Support Operations Department with various tasks
• Log and distribute will call items
• Distribute payroll checks
• Coordinate conference room schedule
• Provide parking validations to guests
• Assist clients and employees with questions and requests
• Update Reception manual as tasks evolve

Required Qualifications and Skills:

• High school diploma or equivalent experience, bachelor’s degree preferred
• Minimum of one (1) year customer service work experience
• Exhibit strong written and verbal communication skills, including the ability speak clearly and concisely in English
• Demonstrates a high level of proficiency with Microsoft Suite, Salesforce, Teams
• Ability to maintain confidentiality regarding client and employee matters at all times
•   Ability to manage time in an efficient manner, multitask, and effectively prioritize tasks based on importance and urgency
• Detail oriented and comfortable working in a fast-paced office environment
• Superior organization skills and dedication to completing projects in a timely manner
• Maintains a professional appearance and demeanor
• Punctual at all times and able to meet shift requirement of 8:30am-5:30pm, Monday - Friday

While performing the duties of this job, the employee is frequently required to stand and reach with hands and arms, kneel, bend at waist, walk, sit, and carry up to 25 pounds. Employee is frequently required to grasp and use fine manipulation with hands, to include, dialing, keying/typing, and writing with an implement. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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