Job Description

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

Special Needs Trust and Support Unit - Support Analyst
The role of the Recovery Analyst in the Special Needs Trust (SNT) and Support Unit in the Third Pary Liability and Recovery Division (TPLRD) is to research and respond to technical questions regarding incoming case communication, assigments and processes.  Under the supervision of the Staff Services Manager I, the Support Analyst will process incoming communication and case materials for various programs within TPLRD.

Special Needs Trust and Support Unit - Recovery Analyst
The role of the Recovery Analyst in the Special Needs Trust (SNT) and Support Unit in the TPLRD is to analyze and maintain ongoing collection caseloads involved with the Medi-Cal SNT programs. Under supervision of the Staff Services Manager I, the Recovery Analyst will analyze claim data to create an itemization of Medi-Cal payment subject to recovery.

Estate Recovery Unit - Collection Representative
The role of the Collection Representative in the Estate Recovery Unit (ERU) in TPLRD is to perform a variety of administrative and technical system anaylsis duties with the Medi-Cal Estate Recovery Program.  Under supervision of the Staff Services Manager, the Collection Representative will analyze the business process involved requesting and analyzing eligibility and service date to determine claim amounts owed to Medi-Cal.

Personal Injury Support Unit - Support Analyst
The role of the Personal Injury Support Analyst in the Personal Injury Support Unit (PISU) in TPLRD is to support functions primarily related to the Personal Injury Branch.  Under supervision of the Staff Services Manager I, the Personal Injury Support Analyst will establish recovery cases, subpoena processing, and handling various incoming web and paper documents related to the Personal Injury Branch.

Have questions and/or need assistance?

Contact Recruit@dhcs.ca.gov, we are here to help walk you through the state hiring process!

You will find additional information about the job in the .

Working Conditions

Please see the Telework Information section below for telework details.

Please note: This position is located in West Sacramento, which is in Yolo County. Please ensure you have chosen Yolo County as a place you are willing to accept employment on your CalCareer profile.

Our campus-style office offers FREE parking, and is near the freeway, a shopping center, and several dining options.

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following these simple steps:

1. Review the education and experience minimum qualifications (MQ’s) of the  Staff Services Analyst (5157) . See the Minimum Requirements section above.
2. Complete the state application by clicking “Apply Now” above. See below for detailed application instructions.
3. Submit your application package with all required documents - see the "Required Application Package Documents" section below.
4. Once you have applied, take the   Staff Services Analyst Examination . 

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

-Strong customer service and interpersonal skills

-Advanced Excel and data analysis skills

-Strong desire to learn

-Resilience

-Flexibility

-Attention to detail

-Innovative thinker

-Experience reviewing and interpreting statutes, regulations, and legal documents

-Accounting, data reconciliation, and/or fiscal forecasting experience

Supplemental Application Requirement Section

Applicants must include a Supplemental Application (SA) for this recruitment.

The SA serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SA with their application. Resumes do not take the place of the SA. 

Applicants are  required to respond to the supplemental application questions below.

1. Please discuss the most important attributes or skills that you believe make you a good fit for these positions.
2. Please describe a time when you had competing deadlines. How did you prioritize your tasks and what was the outcome?

The SA must be no more than two pages in length, single - spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner.

Candidates who do not complete and submit an SA may not be considered for this position.

The use of artificial intelligence (AI) is not allowed. Any answer that uses AI will be disqualified from consideration.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on  CalHR's California State Civil Service Employee Benefits Summary .

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey:  SurveyMonkey link . This survey is not required to be considered for this position.

Telework Information

This position may be eligible for telework up to three days per week and is required to report in-person and site-based a minimum of two days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is:  840 Stillwater Road, West Sacramento, CA  95605

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application - Refer to Supplemental Application Requirement Section for instructions.

Job Tags

Holiday work, Permanent employment, Full time, Contract work, Remote job, 2 days per week, 3 days per week,

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