Job Description

✨ We're Hiring: Return Goods Authorization (RGA) Processor ✨

Location: Irvine, CA 92618

Duration: 6-Month Contract

Pay Rate: $20-$23/hr

About the Role:

Are you detail-oriented and thrive in a fast-paced environment? We're looking for a motivated and customer-focused Return Goods Authorization (RGA) Processor to join our team in Irvine! As an RGA Processor, you'll be the first point of contact for processing warranty parts orders and providing exceptional service for both domestic and international regions. This role involves managing high-volume orders, collaborating with Technical Support, and ensuring timely and accurate processing of warranty-related requests.

You'll play a key role in maintaining superior customer service while handling everything from order processing to shipping, ensuring that our customers and team members have a seamless experience. If you're a quick learner with a knack for problem-solving and order management, this is the perfect opportunity for you!

Key Responsibilities:

• Process domestic and international Warranty Parts RGAs using SAP, ensuring efficiency and accuracy (Average 6K orders/month and 8K quantity lines).
• Collaborate with Technical Support to ensure order accuracy, resolve issues, and make necessary changes.
• Generate shipping labels and manage returns with FedEx, ensuring compliance with all shipping protocols.
• Work closely with FedEx and our warehouse teams to resolve shipping issues and manage discrepancies.
• Act as the liaison between the company and vendors to coordinate returns and shipping with 3rd party carriers.
• Provide excellent customer service through phone, email, and fax communication, answering inquiries related to Warranty Orders and shipping.
• Report and track daily shipping discrepancies, back orders, and escalations.
• Produce detailed RGA reports for internal teams, ensuring data is accurately logged and filed.

Skills & Qualifications:

• High attention to detail and excellent organizational skills.
• Proficiency in typing (65 wpm) and data entry (alpha-numeric).
• Strong customer service and communication skills.
• Experience using FedEx Ship Manager, UPS Worldship, or similar shipping software.
• 1-2 years of experience in shipping, order processing, or office admin.
• Basic proficiency in MS Word, Excel, and Outlook.
• Ability to handle multiple tasks efficiently, meeting deadlines.

Benefits:

• Comprehensive Health Coverage through Cigna (PPO, Dental, Vision, and more).
• 100% paid employee premiums, 50% for dependents.
• Voluntary Benefits : STD, Hospital, Critical Illness, Accident.
• Flexible Spending Accounts (Health and Dependent Care).
• 11.5 Paid Holidays each year.
• 401K Plan with 100% match on employee contributions (up to 5%).

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.

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