Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

NWtwcXVmNlA3NTBSdXRmR2VhTkZFbHNVZXc9PQ==
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Fluent in Spanish is highly preferred
  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Sunday, Saturday,

Similar Jobs

Centner Academy - Miami, FL

Middle School & High School Math Teacher 2025-2026 School Year Job at Centner Academy - Miami, FL

 ...Academys curriculum philosophy was developed by a team of seasoned educators to meet the needs and expectations of globally minded families...  ...also provide professional references (name and full contact information) with application. Compensation is competitive and based on... 

Match Education

High School Special Education Teacher (2025-2026) Job at Match Education

 ...high priority to effectively support students with disabilities at Match. Approximately 20% of Match students are on Individualized Education Plans (IEPs). The High School Special Education Teacher provides instruction and support to students with IEPs. The High School... 

Nosis Bio

Research Associate, Immunology Job at Nosis Bio

About Nosis Bio: Nosis Bio is a well-funded biotech startup exclusively focused on cell-specific delivery of RNA therapies. We are an all-scientist team of biologists, chemists, and machine learning experts who believe that targeted extrahepatic delivery is the only thing...

Modo Labs

Internship Program Job at Modo Labs

 ...OPPORTUNITY Looking for an exciting, hands-on experience in real-world mobile app development? Modo Labs is offering a paid summer internship for college students ready to dive into the future of digital engagement! Program Dates: June 23 August 1, 2025 (6 weeks)... 

Sher Tremonte LLP

IT Support Specialist Job at Sher Tremonte LLP

 ...significant expertise to provide technology support for the firm. Work alongside the firm's...  ..., video-conference equipment, printers, network, systems, and/or related hardware...  ...Solutions Firms remote access and mobile computing environment, including, but not limited...